How To Chat/Contact with AliExpress Customer Support Team?
UPDATE: I think they stopped the chat service after the COVID-19.
Normally, We prefer a toll-free(or any) number or email to contact the customer support team of a shopping website but AliExpress doesn’t offer any number or email. Just because of the customer support issue, so many people never able to get the solution to their problem.
AliExpress offers 24/7 Live Chat to solve your issue. Today, I will show you the steps to contact AliExpress Live chat customer support/service team.
Steps to Contact AliExpress Live Chat Support
Before showing you the steps, you should know that connecting with the AliExpress Chat team is not easy. First, you will be connected to the chatbot and after a few questions, the chatbot will connect you to the live chat support team.
1. Go to AliExpress Buyer Service Page ➤ Scroll down to the bottom of the page ➤ Click “Online Service” button.
2. On the next page, you will see a popup window and you will be connected to the chatbot. Now select your question/problem from the list or you can type in your problem and send it to the chatbot.
The chatbot will ask you a few questions before connecting to the real person. Just share your problem with the chatbot, you will be connected to the AliExpress service consultant in a few minutes.
Trick To Connect Instantly
Most of the time, the chatbot can irritate you with so many questions. If you continue chatting with the chatbot, they will take 5 – 10 minutes to connect with the agent.
You can also follow the below steps to connect to the real person instantly. I don’t know this trick will work for you or not but this trick works for me most of the time.
Once you select your problem, the chatbot will start asking you questions. Try to give an answer which isn’t related to the question.
The bot can also ask you to “Select the order”. Here you can select the order or just click “Still can’t find your order?“.
After a few more answers, you will see a button “Chat with an agent now“. Just click this button, and you will be connected to a real person in a second.
Now, You’re connected to the service consultant, discuss your problem, and try to get the solution.
If you still have any questions, feel free to ask in the comment section below. You can also subscribe to ShopAbroad YouTube Channel.